1. PC Technology:
 |
Introduction
to Microcomputers |
| |
Safety |
| |
Microcomputer
Components |
|
Miscellaneous
Hardware |
|
Troubleshooting
and Preventive Mainetanance |
|
Hardware Installation and Configuration |
|
Diagnostics and Troubleshooting |
|
Printers |
|
Printer Diagnostics and Troubleshooting |
|
Local Area Networks Overview |
|
OSI Model |
|
Network Connectivity |
|
Wide Area Network Infrastructure |
|
The Internet |
|
Connecting to the Internet |
|
Internet Services |
2. Customer Satisfication:
| |
Customer
Service |
| |
The
Customer Services Organization |
| |
Directional
Troubleshooting |
|
Customer
Interaction Skills Case Scenerios |
3. Operating Systems:
| |
Disk
Operating System (DOS) |
| |
System
Optimization under DOS |
| |
Windows
98 |
|
Windows NT |
|
Windows 2000 Professional |
Copyright © 2006 Institute for Information Technology (IIT)
