Course Content
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To equip candidates with the knowledge and skills necessary to handle the uncertainty of task management, reflecting specially upon the features of information systems projects. |
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To assess the impact of human behaviour and communication on task management and evaluate the approaches used to facilitate management activities, for example mentoring/coaching. |
Objectives
On completion of this module, candidates will be able to:
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evaluate the requirements and managerial (financial and temporal)
constraints within which a task has been specified;
|
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apply resource and time management techniques to plan |
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integrate the appropriate styles of leadership and human behaviour
into the task management process; |
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reconcile the issues and concerns of human communication within task
management; |
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reflect upon the differing role of mentoring and coaching by evaluating
their benefits and difficulties from the perspective of both the mentor/coach
and those assigned to them. |
Outline Syllabus
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The task envelope |
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Financial constraints and budgeting |
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Objectives, goals and stakeholder success criteria |
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Time management |
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Prioritisation |
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Activity and task breakdown |
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Resource management |
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Managing subcontractors |
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Acquisition and contract management |
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Managing internal resources |
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Principles of human behaviour |
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Leadership and human behaviour preferences |
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Team roles (Belbin) |
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Preferred learning styles |
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Maslow’s hierarchy of human need |
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Motives and incentives |
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Principles of human communications |
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The communications loop |
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Message, media and method |
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The strengths and limitations of language |
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Barriers and filters |
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Listening skills |
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Mentoring and coaching |
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The mentoring role |
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Mutual gains |
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Mentoring difficulties |
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The difference between mentoring and coaching |
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Pressure, stress and diminishing returns |